Terms of Service | Blue Collar Parts

1. Agreement to these Terms

1.1 These Terms of Service ("Terms") are a contract between you and Blue Collar Parts Company, a Delaware corporation ("Blue Collar Parts," "BCP," "we," "us"). They govern your access to and use of the Blue Collar Parts service at https://shopbluecollarparts.com and any related applications (the "Service").

1.2 By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1.3 Formal notice to BCP is given as provided in Section 22.

1.4 Our Privacy Policy describes how we handle personal information and is incorporated into these Terms.

2. Who may use the Service

2.1 You may use the Service only if you can form a binding contract with us and are not barred from doing so under applicable law. You must be at least 18 years old.

2.2 Business and professional use only. The Service is offered solely for business and professional use by maintenance and repair technicians in the conduct of their trade. The Service is not offered to consumers, and it is not offered for personal, family, or household purposes. By using the Service, you represent that you are using it in the course of your trade or business.

2.3 United States only. The Service is offered only in the fifty United States and the District of Columbia. By using the Service, you represent that you are located in, and will access the Service from, that territory. You may not use the Service from outside it, and BCP does not offer the Service to users outside it.

3. Accounts

3.1 You must register for an account to use the Service. You agree to provide accurate information, to keep it current, and to keep your credentials secure. You are responsible for all activity under your account.

3.2 Authentication is provided through a third-party identity provider. Access to customer and asset data is owner-scoped: you may access only the customers, assets, and records associated with your own account, and you may not attempt to access another account owner's data.

3.3 Notify us immediately at security@shopbluecollarparts.com if you believe your account has been compromised.

4. Individual accounts and employer relationships

4.1 Every technician uses an individual account. BCP does not currently offer organization accounts, corporate hierarchies, or transfer of customers, assets, or records between accounts. Customer and asset information you enter is attached to your individual account.

4.2 You are responsible for your authority to use the information you enter. By creating or selecting a customer or asset, recording service, or publishing or distributing a record, you represent and warrant that:

a. You have the right and authority to enter that customer and asset information into the Service and to use it for the purposes described in these Terms;
b. Doing so does not breach any employment agreement, confidentiality or non-solicitation obligation, contract, or duty you owe to any employer, client, or other person;
c. You have provided any notice and obtained any consent required for BCP to receive that information and to publish or distribute a record to the customer you identify; and
d. You have the authority to publish and distribute a record concerning that customer and asset.

4.3 If you are employed. If you perform work for an employer, the customer relationships and records arising from that work may belong to your employer rather than to you. BCP does not decide that question and takes no position on it. Entering that information into a personal BCP account does not transfer any ownership or right to you, and does not create any right against your employer.

4.4 Disputes about records or relationships. If you or a third party disputes ownership of a customer relationship or of a record, write to legal@shopbluecollarparts.com. We will acknowledge receipt.

We take no position on and make no determination of ownership of any customer relationship or record. This is not an adjudication and we do not offer one. We may, at our sole discretion and never as an obligation, restrict access to or suspend further distribution of a disputed record pending resolution between the parties. We will preserve the record and its audit trail. The parties' remedies are against each other and not against BCP.

4.5 Indemnity. You will indemnify BCP for claims arising out of your breach of this Section 4, as set out in Section 18.

5. Your content and the rights you grant us

5.1 Ownership. As between you and BCP, you retain whatever rights you hold in the customer information, asset information, service records, and other content you submit ("Your Content"). We do not claim ownership of Your Content.

5.2 License to operate the Service. You grant BCP a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, publish, distribute, back up, and create technical modifications of Your Content, solely as necessary to:

a. Operate, secure, and support the Service;
b. Create, retrieve, publish, and distribute service records at your direction;
c. Maintain audit records of record creation, publication, and distribution; and
d. Comply with law and enforce these Terms.

5.3 This license continues for as long as we retain Your Content under our retention practices, including after account closure to the extent described in Section 12 and in the Privacy Policy.

5.4 Analytics, product improvement, and benchmarking. We may use Your Content to operate, analyze, and improve the Service, and to create and offer benchmarking features, in each case only in aggregate and de-identified form. Benchmarking features may compare your services, the equipment in your service records, and your customers against a comparison population drawn across accounts. Benchmarking outputs are aggregate and de-identified, are subject to a minimum cohort size, and will not identify any other account, technician, customer, or record. Insights about your own customers are derived from and shown only within your own data.

5.5 What we will not do. We will not use Your Content to train machine learning or artificial intelligence models, and we will not sell or license the underlying data to any third party. If we ever wish to do either, we will seek your agreement separately.

5.6 Email to you. We may send you service and transactional email, and promotional email about the Service. Promotional email is sent only to account holders, never to your customers. You may opt out of promotional email at any time.

5.7 Our access to Your Content. BCP personnel access Your Content only where needed to operate, secure, or support the Service, to respond to your request, or to comply with law.

6. Service records: creation, publication, and distribution

6.1 Private records. You may create and save a service record without payment. A private record is visible to you within your account.

6.2 Publication is a paid entitlement. Publication of a completed record to the customer you identify requires purchase of a publication entitlement tied to a specific service event. See Section 9.

6.3 Your authorization. When you publish a record, you authorize BCP to make that record available to the customer you identified and to record the outcome of that distribution. You are responsible for the accuracy of the record and for identifying the correct recipient.

6.4 Recipient access. A customer obtains access to a published record through a customer-specific claim link rather than a BCP account.

6.5 Corrections. Published records are corrected by supersession, not by editing. You may publish a superseding version of a record. The prior version remains in the append-only audit trail but is no longer the version served at the customer-specific claim link.

6.6 Withdrawal. You may request withdrawal of a published record. Withdrawal stops future access at the customer-specific claim link. Withdrawal cannot retrieve or delete what a recipient has already viewed, saved, printed, or forwarded, and we do not promise that it can.

6.7 Third-party requests. A request from a third party to correct or remove a record should be sent to legal@shopbluecollarparts.com and is handled under Section 4.4.

6.8 When our obligation is performed. Distribution is designed to be auditable and to occur once per authorized publication. Our obligation to you is performed when the record is made available at the customer-specific claim link and the notification is accepted by our email provider.

We do not promise, and expressly disclaim any promise, that a notification will arrive in a recipient's inbox, will not be filtered as spam or bulk mail, or that any recipient will open, view, download, or act on a record. A recipient's first confirmation and any later views are recorded as engagement events in the audit trail, but they are not the measure of our performance.

7. Reminders and next-service dates

7.1 The Service may record a next-service date and remind you of it.

7.2 Messages to your customers. At launch, the only messages BCP sends to your customers are transactional notifications that a record you published is available. Customer-directed reminders are not offered at launch.

7.3 If and when BCP offers customer-directed reminders, you represent that you have obtained your customer's consent to be contacted, and every message BCP sends to a customer will carry a per-recipient opt-out that BCP honors.

8. No certification and no compliance determination

8.1 The Service is a tool for recording and distributing maintenance and inspection work. It is not a certification, inspection, or compliance service.

8.2 A record created, published, or distributed through the Service:

a. Does not establish compliance with any law, regulation, or standard;
b. Does not certify any technician, and does not attest to any technician's qualification, training, or licensure;
c. Does not certify any vehicle, equipment, or asset as safe, roadworthy, compliant, or fit for any purpose; and
d. Does not substitute for any inspection, certification, recordkeeping, or filing required of you or your customer by any authority.

8.3 You are responsible for determining what your own legal and regulatory obligations are and for meeting them.

8.4 BCP does not determine, maintain, or monitor regulatory compliance for you, your customer, any carrier, or any other party. Responsibility for a party's own regulatory obligations rests with that party.

8.5 We do not verify the accuracy of any record, the identity of any customer, or any technician's authority, qualification, or licensure.

8.6 Annual Inspection Forms

8.6.1 "Annual Inspection Forms" is a product offered through the Service that provides a standardized method to record annual inspection information. These Terms govern it. There are no separate terms.

8.6.2 Your attestation. You attest that you are qualified to perform the inspection you record. We capture this attestation at account registration and again at the time you purchase an Annual Inspection Forms entitlement. We do not verify it.

8.6.3 What an Annual Inspection Forms record is not. For the avoidance of doubt, and without limiting Section 8.2, a record created or published through Annual Inspection Forms:

a. Does not establish compliance with any law or regulation;
b. Does not satisfy any retention, recordkeeping, or filing duty you or your customer owe to any authority;
c. Does not certify the inspector, and does not attest to the inspector's qualification, training, or licensure; and
d. Does not certify the vehicle or any equipment as safe, roadworthy, compliant, or fit for any purpose.

8.6.4 Our retention is not your recordkeeping. We retain records for the period stated in Section 9.3. That retention is for our own operational purposes. It does not satisfy, and you may not rely on it to satisfy, any recordkeeping or retention duty you or your customer owe to any authority. You are responsible for keeping your own records.

9. Purchases, payment, and refunds

9.1 What you are buying. A publication entitlement authorizes publication and distribution of one completed service record for one service event. The price, entitlement scope, publication duration, and distribution method are those displayed to you at checkout and recorded with your purchase.

9.2 Publication duration. We publish a record — that is, we keep it available at the customer-specific claim link — for the duration purchased in that transaction, as displayed at checkout.

9.3 Retention. Separately from publication duration, we retain a record for three years from the date of the service event. This retention period is fixed and does not vary by product. Publication duration and retention are different periods and are not interchangeable.

9.4 Unused entitlements. An entitlement you have purchased but not used expires twelve months after purchase.

9.5 Pricing and payment. Prices are displayed at checkout. BCP is the seller of the publication entitlement, and payment is processed on BCP's behalf by Stripe through Stripe Hosted Checkout. BCP is the merchant of record. By purchasing, you authorize BCP and its payment processor to charge the payment method you provide for the amount displayed at checkout. BCP does not receive or store your full card number or security code.

9.6 Taxes. Displayed prices are exclusive of tax. Applicable sales, use, and similar taxes are calculated and collected at checkout based on your location. You are responsible for any tax due that we do not collect.

9.7 Refunds and cancellation.

a. Unused entitlement — refundable on request within 30 days of purchase.
b. Notification accepted by our email provider — non-refundable. Our performance is complete under Section 6.8.
c. Wrong recipient supplied by you — no refund. We will re-publish once to the correct recipient as a courtesy, once per entitlement.
d. Record withdrawn after distribution — no refund.
e. Distribution fails at our provider — handled under Section 9.8.

9.8 If publication cannot be completed. You may resend while the customer-specific claim link is valid. If the record still cannot be handed off, we will issue a credit in the form of a replacement entitlement, or refund on request within 30 days. Invalid recipient information you supplied is your responsibility; resend is permitted. An expired customer-specific claim link may be re-issued at our discretion. No refund or credit is due where distribution did not complete because we suspended or terminated your access for breach.

9.9 Chargebacks. If you dispute a charge with your card issuer, we may suspend your account and withhold further publications pending resolution. We will not revoke a customer's access to a record we have already distributed to them.

9.10 Changes. We may change our catalog and pricing prospectively. Changes do not affect entitlements already purchased.

10. Acceptable use

10.1 You will not:

a. Enter customer, asset, or service information you lack the authority to enter;
b. Access or attempt to access another account owner's customers, assets, or records;
c. Create a record describing work that was not performed, or that you know to be inaccurate;
d. Represent a BCP record as a certification, inspection approval, or compliance determination;
e. Upload unlawful, infringing, or malicious content;
f. Interfere with, probe, overload, or reverse engineer the Service, or circumvent access, authentication, or rate limits;
g. Use the Service to send unsolicited commercial messages;
h. Enter into any free-text field, note, summary, or uploaded document any sensitive personal information — including government identification numbers, financial account numbers, health or medical information, biometric data, precise geolocation, or information revealing racial or ethnic origin, religious beliefs, sexual orientation, or union membership. The Service is not designed to receive, and must not be used to store, information of these kinds; or
i. Use the Service in violation of any applicable law.

10.2 A breach of this Section 10 is an ordinary breach for the purposes of Section 11 unless we reasonably believe it presents a security, legal, or third-party risk, in which case Section 11.2 applies.

11. Suspension and termination

11.1 We may suspend or terminate your access if you breach these Terms, if we reasonably believe suspension is necessary to protect the Service, another user, or a third party, or if required by law.

11.2 Immediate suspension. Where suspension is necessary to address a security risk, to comply with legal compulsion, or to prevent harm to a third party, suspension takes effect immediately. We will give you notice at the time of suspension or promptly afterward.

11.3 Ordinary breach. For any other breach, we will give you notice and ten (10) days to cure before suspending or terminating your access.

11.4 Appeal. You may appeal a suspension or termination by writing to legal@shopbluecollarparts.com. We will review your appeal and respond. This is a commitment to review and respond. It is not a commitment to adjudicate any dispute or to reach any particular outcome.

11.5 Closing your account. You may close your account at any time.

12. What happens to your data

12.1 When your account is closed or terminated:

a. We stop publishing and distributing your records;
b. We retain records for the three-year period stated in Section 9.3;
c. We retain payment and transaction records for as long as law and tax rules require;
d. We retain the append-only distribution audit trail; and
e. Recipients keep the records already distributed to them. We cannot retrieve them.

12.2 Export and deletion of your data on account closure are described in the Privacy Policy.

12.3 Already-distributed records may remain in the possession of the recipient, and we cannot retrieve them.

13. Our intellectual property

The Service, including its software, design, and content other than Your Content, is owned by BCP and its licensors and is protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You receive no other rights.

14. Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

15. Third-party services

The Service relies on third-party providers, including authentication, hosting, database, analytics, payment, and email services. Your use of a third-party service may be subject to that provider's own terms. We are not responsible for third-party services, and their availability and performance are outside our control.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY RECORD WILL BE DELIVERED TO, RECEIVED BY, OR OPENED BY ANY RECIPIENT.

WE DO NOT VERIFY THE ACCURACY OF ANY RECORD, THE IDENTITY OF ANY CUSTOMER, OR ANY TECHNICIAN'S AUTHORITY, QUALIFICATION, OR LICENSURE.

17. Limitation of liability

17.1 To the maximum extent permitted by law, BCP will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business, or reputational harm, arising out of or relating to the Service, whether in contract, tort, or otherwise, and whether or not we were advised of the possibility of such damages.

17.2 To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve months preceding the event giving rise to the claim, or (b) five hundred dollars ($500).

17.3 The exclusions and limits in 17.1 and 17.2 do not apply to BCP's fraud or willful misconduct.

18. Indemnification

18.1 You will defend, indemnify, and hold harmless BCP and its officers, directors, employees, and agents from any claim, demand, loss, or expense, including reasonable attorneys' fees, arising out of:

a. Your Content or your use of the Service;
b. Your breach of these Terms, including the representations in Section 4;
c. A claim by an employer, customer, or third party that you lacked authority to enter, publish, or distribute information; or
d. Your violation of any law or of any right of a third party.

19. Governing law and disputes

19.1 Governing law. These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

19.2 Informal resolution. Before either of us starts a proceeding, we will try to resolve the dispute informally. Either of us may begin by sending the other a written description of the dispute and the relief sought — to us at legal@shopbluecollarparts.com, and to you at the email address on your account. Neither of us may start a proceeding until 30 days after that notice is sent. This paragraph does not apply to a request for injunctive or other equitable relief, which either of us may seek at any time.

19.3 Courts, not arbitration. You and we will resolve disputes in court rather than by arbitration. Any proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in Delaware. You and we consent to the exclusive jurisdiction and venue of those courts.

19.4 Small claims. Despite Section 19.3, either of us may bring an individual claim in any small-claims court that has jurisdiction over that claim.

19.5 Class actions and jury trial. You and we each waive any right to bring or take part in a class, collective, or representative action, and any right to trial by jury.

20. Changes to these Terms

20.1 We may update these Terms. We will post the updated Terms at their published URL and revise the date above.

20.2 For material changes, we will give you at least thirty (30) days' advance notice by email and in the Service before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. Non-material changes are effective when posted.

21. General

These Terms, together with the Privacy Policy and any additional terms for specific products, are the entire agreement between you and BCP regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Sections 4, 5, 8, 13, 14, 16, 17, 18, 19, and 21 survive termination.

22. Contact

Support: support@shopbluecollarparts.com
Legal notice: legal@shopbluecollarparts.com
Security: security@shopbluecollarparts.com

Formal notice may also be served on BCP's registered agent as shown in the records of the Delaware Secretary of State.